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Payment Questions:

For questions regarding your payment, please contact:

Customer Service
Official Payments Corporation
Toll-free (866) 621-4109

In order for Official Payments to best assist you, please have the following information ready when you contact them.

  • Amount you want to pay.
  • Contact e-mail address or telephone number where you can be reached.
  • Confirmation number and the last four digits of your credit card number, if you have already made a payment.

Other Questions:

For any questions related to the Buncombe County Service Foundation, please call the Buncombe County Service Foundation during normal Buncombe County operating hours at (828) 250-5700. For any questions not related to transactions made on the Official Payments website or site feeback in general, please email webmaster@buncombecounty.org.